How to handle disputes with movers?

Moving is difficult. You have many things to organize, local movers New York to find, items to pack, and so much more. For this reason, you have to be careful when you hire movers. There are many fraudulent moving companies that want to take your money and items. Even if you hire a reputable moving company, something unpleasant can happen. Movers can make mistakes as well. They can break something, damage your furniture and property, lose your items, and so on. If this happens, you will have to do something about it. It is always tricky to handle disputes with movers. For this reason, here are helpful tips for handling these types of situations. 

Handle disputes with movers by checking your contract first 

All reputable New York movers will offer a transparent moving contract. However, you should still be very careful. Make sure you understand everything before you sign it. When something unpleasant happens, go back and read it once again. You can find information that will help you to handle disputes with movers.

handle disputes with movers - man yelling on the phone
Don’t make angry calls when you are disputing with your movers

Every company has their own policies when it comes to dealing with complaints. These company-specific guidelines should be in your moving contract. Usually, if your items get damaged during relocation, you should notify your moving company and file a claim in a specific period of time. This time period is stated in your moving contract. In addition to this, you might find their details about the amount of money you can claim. Lastly, make sure to collect all the necessary documentation. These should include the following documents. 

  • Your moving contract 
  • Inventory list 
  • Photos of your items 

How to file a claim 

If you cannot resolve the issue with your moving company, it is time to file a claim.  

  • For interstate relocations, you can file a claim with the FMCSA. You can contact the agency through their official websites or over the phone. Depending on the gravity of the situation, the agency might deal with movers on your behalf. 
  • If your moving company is a member of the AMSA, you can file a claim with them as well. This association will contact its members directly and proceed to handle disputes with movers. 
  • The BBB is yet another great option. Your claim will reach the company within two business days. The company has 14 days to respond. Usually, claims are resolved within 30 business days. 
  • For a local move, you can file a claim with the state regulatory agency. These agencies are either the public utility commission or the state department of transportation. 
a man signing a document
Seek professional help from several organizations if you cannot handle the dispute

Handle disputes with movers while being friendly and patient 

It is natural to feel angry. However, you should try to stay calm and not to lose your patience. Calling your company and yelling at them will not solve anything. Just on the contrary, movers will be more open to accepting your claim if you are friendly. Calmly explain your situation and do not forget that movers can also make mistakes.

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